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E-MAIL US: If you have any questions not related to any of the following FAQs, then send us an email at help@yankeecandleoutlet.net. You will receive a reply via e-mail promptly.
Do you use cookies?
No; we don't use cookies on the website. We do this for added security. Most sites use "cookies" to store information about your account or ordering info through the use of a "cookie", which is stored on your local PC hard-drive. Some companies use "cookies" for site tracking and marketing purposes. We don't do that. We respect your privacy.
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.
YankeeCandleOutlet.net does not rent or sell information they receive from web orders or e-mail registrations to third parties. For more information see our Privacy Policy.
Which credit cards or payment types are accepted?
We accept the following credit cards: Discover Card, MasterCard, and VISA.
When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.
What happens after I place an order?
When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed.
Your order is then sent over a secure connection to YankeeCandleOutlet.net. You will receive an email confirmation once your order has been received at YankeeCandleOutlet.net. If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.
How do I check the status of my order?
If you would like to check your status of an existing order, you may check it online by clicking on the "order tracking" link on the top of the page. In addition, you can contact us using any of the following methods:
Please have your order confirmation number available.
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Yankee Candle Outlet has true fragrance products with pure natural floral extracts.
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